Privacy Policy
This Privacy Policy outlines the practices of French Nova (operated by NKV Trading, Bengaluru, India) regarding the collection, use, and protection of your personal information.
Please note that our Privacy Policy may be updated periodically without prior notice. We encourage you to review this policy regularly to stay informed of any changes.
At French Nova, the security and confidentiality of your personal information is of utmost importance to us. This Privacy Policy describes how we collect, use, and safeguard the information you share with us.
By accessing or using this Website, you agree to the terms of this Privacy Policy and the accompanying Terms of Use. Your continued use of the Website signifies your express consent to the collection and use of your personal information as outlined herein.
This Privacy Policy applies to all users of the Website, including those who visit without transacting and those who register or engage in business through the platform.
"Personal Information" refers to any data that identifies, or could reasonably be used to identify, contact, or locate an individual, including but not limited to your name, address, telephone number, email address, and order details.
PLEASE READ THE FOLLOWING TERMS CAREFULLY
INFORMATION WE COLLECT
By accepting this Privacy Policy, you authorize French Nova to collect, store, and use the following types of information:
- Information Provided by You: This includes all data entered on our Website, such as your name, shipping and billing address, contact details, email ID, phone number, order details, messages sent through our contact form, and any other information communicated via email correspondence with us.
- Information Collected Through Cookies: We may install cookies on your device to enhance your browsing experience. These cookies collect information such as user preferences, cart contents and session data.
- Technical Information: This includes the IP address of your device, the server from which you access our Website, your web browser details, operating system information, and the date, time, and location of your access.
HOW WE USE YOUR INFORMATION
We use your information to:
- process and deliver your orders, and send order confirmations, shipping updates and invoices;
- respond to your questions, requests and damage or defect claims;
- process payments and refunds, and prevent fraud or misuse;
- improve our Website, products and customer experience;
- send you news and offers about French Nova, only where you have agreed to receive them. You can unsubscribe at any time using the link in our emails or by writing to us.
PAYMENT INFORMATION
Payments on our Website are processed securely by our payment partner, Razorpay, through the checkout. French Nova does not see or store your full card number, CVV, UPI PIN or net banking credentials.
SHARING OF YOUR INFORMATION
We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed for that purpose. These include our store platform (Shopify), our payment partner (Razorpay), courier and logistics partners who deliver your order, and email or analytics providers. We may also disclose information when required by law, or to protect our rights, our customers or the safety of others.
COOKIES
You can choose to disable or delete cookies through your browser settings. If you do, some parts of the Website, such as the cart and checkout, may not work properly.
DATA SECURITY AND RETENTION
We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to fulfil your orders, meet legal, tax and accounting requirements, and resolve disputes.
YOUR CHOICES AND RIGHTS
You may ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing messages, by writing to support@french-nova.com. We will respond within a reasonable time, subject to any legal requirement to retain certain records.
CHILDREN
Our Website is not intended for children under 18. We do not knowingly collect personal information from minors.
CONTACT US
For any questions or concerns about this Privacy Policy, or to raise a privacy-related grievance, please contact us by email at support@french-nova.com.
NKV Trading, Bengaluru, India.