ARE RETURNS OR EXCHANGES AVAILABLE?

To ensure the highest standards of quality and care, our products are currently not eligible for return or exchange.

WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Every order is prepared with great attention to detail. However, if you receive a damaged, defective, incorrect, or incomplete item, we’re here to assist you.

Simply email us within 24 hours at support@french-nova.com with clear photos, and we will take care of everything for you.

In the case of a failed online transaction, a refund will be automatically processed to your original payment method within 7 working days.

For any claims regarding damaged or defective products, we kindly request an unboxing video to help us expedite the process. Once reviewed, a refund or replacement will be arranged within 4–7 working days.

Return - For approved returns, the replacement product will be delivered within 7-10 business days.