Frequently asked questions

No. French Nova fragrances are our own creations, inspired by popular perfume styles. They are not copies or replicas, and we are not associated with any other brand.

They are made to last, and longevity varies with your skin, the weather and how you apply. For the longest wear, spray on pulse points after a shower.

20 ml and 50 ml. You can see the price of each size on the product page.

On typical daily use, a 50 ml bottle lasts about 2 to 3 months.

MYOB is “Make Your Own Box”: choose any 6 perfumes from our collection as 8 ml testers in one box for ₹699. You can pick the same scent twice. Start from the MYOB page.

We group our perfumes into six families: Flowery, Fresh, Gourmand, Herbal, Earthy and Warm. Tap the ⓘ next to the scent badge on any product page to see what each one smells like.

Anywhere in India. We don’t ship outside India at the moment.

Shipping is free on orders of ₹999 and above. Below ₹999, a flat ₹100 shipping fee applies.

We dispatch your order within 1 working day, and it reaches you in 3 to 5 working days, depending on your location in India. You’ll get the tracking details by email as soon as it’s dispatched.

UPI, debit and credit cards, and net banking. Cash on delivery is not available.

Check your spam folder first. If you still can’t find it, write to support@french-nova.com with your order number and we’ll look into it.

Yes, but only before your order is dispatched. Email support@french-nova.com as soon as possible with your order number. Once an order has been dispatched, we can’t change or cancel it.

To ensure the highest standards of quality and care, our products are currently not eligible for return or exchange.

Email us within 24 hours at support@french-nova.com with clear photos, and please include an unboxing video. Once we’ve reviewed it, we’ll arrange a refund or replacement within 4 to 7 working days.

If an online payment fails, the amount is refunded automatically to your original payment method within 7 working days. Approved refunds are credited to the original payment source within 7 to 10 business days.

On pulse points — wrists, neck and behind the ears — or spray once in the air and walk through it.

Keep it in a cool, dry place, away from direct sunlight, heat and sudden temperature changes.

That’s normal. Your nose gets used to a scent (this is called nose fatigue), but people around you can still smell it. Go easy on reapplying.

It’s a fragrance with a higher concentration of perfume oils than an eau de toilette, so it generally lasts longer on the skin.

Yes — it’s called layering. Try a light scent with a richer one, and start with small sprays until you find a mix you like.